Faq's

Creating an account is simple. It’ll allow you to checkout with ease, receive updates and check the status of your orders. Click here to create an account. If you for any reason cannot create your account, contact our Customer Care Team on 07599168431 or email at info@tawakkalperfumes.co.uk.

If you’ve forgotten your password, please use the “Forgot your password?” link on the account sign-in page. You will receive an email with a link to reset your password.

We offer delivery to both the UK and Europe. Delivery in UK is free for orders over £10.
UK Standard Delivery (4-5 Working Days) – Free over £10
UK Express Delivery (1-2 Working Days, weekdays only) – £6.99

EU Standard Delivery (5-7 Working Days) customs fees may apply – £19.99
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).

Yes, we ship to Europe using standard delivery. (5-7 working days)

Please refer to the delivery information for the estimated delivery date.
UK Standard Delivery (4-5 Working Days)
UK Next Day Delivery (by 1PM next working day, weekdays only)
EU Standard Delivery (5-7 Working Days)
We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.

We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).

Please bear in mind during busy periods, couriers might have a slight delay when delivering packages. If you still require assistance, contact our Customer Care Team on 07599168431 or email at info@tawakkalperfumes.co.uk.

If you’re experiencing problems placing an order, please contact us on info@tawakkalperfumes.co.uk, and we’ll be more than happy to help.

We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.
If you still require assistance, contact our Customer Care Team on 07599168431 or email them at info@tawakkalperfumes.co.uk.

We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday). If you wish to receive your order using next day delivery, orders must be placed before 1pm. Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order. Please use the tracking information provided in the email. If you still require assistance, contact our Customer Care Team on 07599168431 or email them at info@tawakkalperfumes.co.uk.

If the order has already been dispatched, we are not able to cancel it.
You can contact our Customer Care Team on 07599168431 or email them at info@tawakkalperfumes.co.uk.

If you are missing an item from your order, please get in touch as soon as possible and we’ll look into this for you. Contact our Customer Care Team on 07599168531 or email them at info@tawakkalperfumes.co.uk. Please do not dispose of any packaging as you may be asked to return or provide pictures.

At present we use both Royal Mail and Evri as our main couriers for all orders. If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us: https://www.royalmail.com/track-your-item https://www.evri.com/track-a-parcel

If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.

We currently accept VISA, Mastercard, American Express, PayPal, Apple Pay & ShopPay.

You can use your promo code during the checkout process. Please make sure the code is successfully applied to your order before completing the purchase, as we will not be able to apply codes and discounts afterwards. If you haven’t got a promo code. We do run offers and promotions from time to time. To keep up to date and ensure you receive a code, whenever possible. Subscribe to our newsletter.

At Tawakkal Perfumes, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you. If this is the case, please contact our Customer Care Team on 07599168431 or email them at info@tawakkalperfumes.co.uk. Please do not dispose of any packaging as you may be asked to return or provide pictures.

If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely. We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. To arrange a return, refund or replacement: Call our Customer Care Team on 07599168431 or email at info@tawakkalperfumes.co.uk.

Please include the following information:

Name
Email Address
Order Number
Product Code
Reason for return

Please also include whether you would like a refund, an exchange or a replacement.
Please send your items to:

Tawakkal Perfumes
224-234, Green Lane Road,
Small Health,
Birmingham,
B9 5DH

Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.

Note : Oil custom filled products cannot be returned or Replaced.

We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. Please ensure the item is still in its original condition, unopened and is returned to us securely.